Terms of Service

Terms and conditions of service

These Regulations define the rules for using the online store. Kenvyro, available at Kenvyro. com, and the conditions for concluding distance selling contracts.

General information

Internet shop Kenvyro conducts retail sales of products via the website velunioshop.com.
Contact with the store is possible via e-mail: support@Kenvyro.com.

Scope of the offer

The store offers products currently available on the website. All prices listed on the website are gross prices and include VAT, unless otherwise noted.

The store reserves the right to:

  • changes in assortment

  • changes in product prices

  • introducing promotions and discounts
    These changes do not affect orders placed before they are implemented.

Placing orders

Orders can be placed 24 hours a day via the website.
The sales contract is concluded when the store confirms the order via email.

The customer is obliged to provide true and current data necessary to complete the order.

Payments

The store offers various payment methods, including electronic payments and other methods indicated when placing an order.
Payment must be made before the order is processed.

Delivery

Orders are shipped to the address provided by the customer in the order form.
Delivery time depends on the chosen shipping method and delivery country and is indicated on the store website.

The store is not responsible for delays resulting from reasons beyond its control.

Right to withdraw from the contract

The customer has the right to withdraw from the contract within the time limit 14 days from the date of receipt of the product, in accordance with applicable regulations.
Detailed information can be found in the tab Returns and refunds.

Complaints

In the event of product defects, the customer has the right to file a complaint.
Complaints should be reported by e-mail to the following address: support@Kenvyro.com, providing your order number and a description of the problem.

The store will consider complaints within the deadline 14 business days from the date of their receipt.

Responsibility

The store is not responsible for:

  • improper use of products

  • damage resulting from use other than intended

  • interruptions in the operation of the website due to technical factors

Personal data protection

Customers' personal data are processed in accordance with applicable law and the Privacy Policy available on the store's website.

Final provisions

The regulations are effective from the moment they are published on the website velunioshop.com.
The Store reserves the right to make changes to these Terms and Conditions. Changes will not affect orders placed before they take effect.

In matters not covered by these Regulations, the provisions of law in force in the European Union shall apply.