Refund Policy
Information about returns and refunds
This returns and refunds policy applies to purchases made through the online store. Kenvyro, available at Kenvyro. com.
Right to withdraw from the contract
In accordance with applicable regulations, the customer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the order, without giving any reason.
To exercise your right to return, the product must:
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be unused and undamaged
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be in the original packaging
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be sent back with the complete contents of the order
Return procedure
To initiate the return process, please contact our customer service department at the following email address:
The message should include:
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order number
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name and surname
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reason for return (optional, helps us improve our services)
Once we receive your report, we will provide you with further instructions regarding your return.
Return costs
The customer is responsible for returning the product, unless the product is defective or does not match the order. In such cases, the Velunio store will cover the return costs.
Refunds
Once we have received and inspected the returned product, we will inform the customer of our refund decision.
If your return is accepted, your refund will be made via the same payment method used to make the purchase within 7–14 business days.
Damaged or defective products
If you receive a damaged or defective product, please contact our customer service team immediately. We offer:
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full refund
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or replacing the product with a new one
Non-returnable products
For hygiene and safety reasons, some products may not be returnable if they have been used or show signs of use.
No parcel received
If the shipment is not collected and returned to the sender, shipping costs are not refundable.
Contact details
Velunio
Website: Kenvyro. com
E-mail: support@Kenvyro.com